Control Room Operator I NC51511177
Company Name:
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Transportation Management
Department:
The Transportation business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.
Job Description:
Responsible for monitoring systems and dispatching appropriate resources to detected and/or reported incidents; including coordination of safety personnel and location assistance to first responders. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Works under general supervision. The Salem Transportation Operations Center (TOC) is responsible for monitoring traffic conditions throughout Virginia's Southwest Region, communicating travel conditions to the motoring public, and coordinating highway response to provide VA's motorists a safe and efficient travel experience.
Principal functions:
Work in a control room environment using CCTV to detect, verify, and monitor events (primarily on the Interstate system)
Coordinate dispatch of highway responders (Safety Service Patrol)
Generate and manage traveler information (i.e. posting messages on electronic signs, highway advisory radio, and Virginia 511 traveler service outlets)
Monitor and respond to various data sources (e.g. Police Computer Aided Dispatch (CAD) and other communications channels)
Coordination with emergency agencies and other responders
Report generation / Database entry
Requirements:
Positive attitude, aptitude to learn, motivation to succeed
Dependability
Computer proficiency
Articulate verbal and written communication
Multi-tasking capability
Attention to detail during periods of high work activity
Scheduling flexibility
Ability to successfully clear Criminal History Background Check
Required Skills and
Experience:
Requires a high school diploma or its equivalent with at least 0-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Works under general supervision. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Job ID: 51511177
Location Information: Salem, OR 97302
Employment Type: Full timeEstimated Salary: $20 to $28 per hour based on qualifications.
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Transportation Management
Department:
The Transportation business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.
Job Description:
Responsible for monitoring systems and dispatching appropriate resources to detected and/or reported incidents; including coordination of safety personnel and location assistance to first responders. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Works under general supervision. The Salem Transportation Operations Center (TOC) is responsible for monitoring traffic conditions throughout Virginia's Southwest Region, communicating travel conditions to the motoring public, and coordinating highway response to provide VA's motorists a safe and efficient travel experience.
Principal functions:
Work in a control room environment using CCTV to detect, verify, and monitor events (primarily on the Interstate system)
Coordinate dispatch of highway responders (Safety Service Patrol)
Generate and manage traveler information (i.e. posting messages on electronic signs, highway advisory radio, and Virginia 511 traveler service outlets)
Monitor and respond to various data sources (e.g. Police Computer Aided Dispatch (CAD) and other communications channels)
Coordination with emergency agencies and other responders
Report generation / Database entry
Requirements:
Positive attitude, aptitude to learn, motivation to succeed
Dependability
Computer proficiency
Articulate verbal and written communication
Multi-tasking capability
Attention to detail during periods of high work activity
Scheduling flexibility
Ability to successfully clear Criminal History Background Check
Required Skills and
Experience:
Requires a high school diploma or its equivalent with at least 0-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Works under general supervision. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Job ID: 51511177
Location Information: Salem, OR 97302
Employment Type: Full timeEstimated Salary: $20 to $28 per hour based on qualifications.
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