Customer Service Professional

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Bring your passion for technology, customers and love of working in a structured, ever changing work environment to T-Mobile. Here are some of the benefits you can look forward to by choosing us.
Competitive pay and benefits (Pay starting between $12.08 - $13.69/hr
Monthly bonus programs
Numerous incentive programs for top performers
Competitive employee 401K program
Tuition reimbursement, childcare subsidy
Constant coaching, development and feedback to help perform your best
Generous employee phone program
Career development program
Customer Service Representatives resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers and third party partners. They resolve billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. This position requires strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences.
Responsibilities Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
oProvides customer satisfaction through effective and timely resolution of a variety of customer inquiries.
oBuilds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives.
oUses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
oMeets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.
oDemonstrates positive and cooperative behavior with customers and coworkers.
oCompletes training requirements to stay current on existing and new systems and products, to grow skills,and to maintain proficiency on company values and organizational requirements.
oAbility to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
Qualifications oOne year experience in a call center environment, or comparable customer service experience.
oDemonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems.
oDemonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook.
oHigh School Diploma/GED. EOE Statement You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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