Help Desk Support II--BH031414

Company Name:
Accent Business Services, Inc.
Our client is seeking (2) Level-2 Help Desk Support professionals to provide support to end users on a variety of issues. This
will respond to telephone calls, email, and personnel requests for technical support. This will require the ability to document, track, and monitor the problem to ensure a timely resolution. We are looking for candidates that can rely on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Provide workstation installation, troubleshooting, diagnosis, and
for multiple systems and models, including operating systems, configurations, and software applications
Build and configure PCs for Ethernet connectivity, following agency standards and procedures
Provide status reports as directed describing work-related activities and accomplishments
Maintain workstations in accordance with IS standards
Ensure workstations and their applications are in operational condition
Troubleshoot workstation hardware and operating system problems
Assist the
Support Desk in tracking computer problems by using Problem Management (OPM) software or by communication with Computer Support Desk
Assist IS in inputting accurate inventory information

Required Skills:
Proficient in Active Directory, backup and recovery, Microsoft Office, PC hardware troubleshooting, printer troubleshooting, and TCP/IP
Advanced knowledge of Windows 9x/2000/XP/NT/Vista/7
Excellent learning ability, verbal and written communication skills, and team work

Preferred Skills:
Associate's degree in a related area and at least 3 years of experience in the field or in a related area

About Accent:
Accent Business
, Inc. is the Pacific Northwest's leading alternative for information technology consulting, staff augmentation, and software solutions.
Accent provides a quality contracting experience and benefits package. Let us help you find your next career!
Remember to Like us on Facebook and Follow us on Twitter!

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