Program Coordinator (Open to both U.S. Citizens and Federal Employees) Customer Service & Call Center - Salem, OR at Geebo

Program Coordinator (Open to both U.S. Citizens and Federal Employees)

US Federal Highway Administration US Federal Highway Administration Salem, OR Salem, OR Full-time Full-time $50,094 - $79,655 a year $50,094 - $79,655 a year 9 hours ago 9 hours ago 9 hours ago Duties As a Program Coordinator, you will:
Provide data gathering and analysis related to their area of responsibility.
Participate in the risk assessment process and conduct activities in association with their program to facilitate mission accomplishments.
Review, organize and submit Division Office policy and procedures for consideration by Division leadership in the following areas:
mail distribution; official travel; management of electronic and paper records; procurement of office supplies, forms and equipment; replacement and disposal of equipment and furnishings; office interior changes; office communications; building maintenance and other matters affecting FHWA workspace; and GSA vehicle fleet inventory, maintenance and repair.
Initiate the processing and tracking of employees' time and attendance using CASTLE.
Ensure leave and telework hours are properly recorded in CASTLE.
Report discrepancies and areas of concern to the supervisor.
Advise travelers on appropriate documentation and lead times required for sponsored travel, domestic travel, foreign travel, premium class, carrier, expense allowance and leave request.
Complete travel system authorization and voucher review and provide support as a travel arranger, reviewer, or fund certifier using approved agency applications (i.
e.
, E2 Travel Solutions).
Process invitational travelers to complete required forms for signature and approval and budget allocations within the required timeframe.
Act as the Division Office's procurement official and government purchase cardholder ensuring that purchases comply with the Federal Acquisition Regulations, DOT guidance and any Division policies.
The ideal candidate is an individual with experience providing a wide range of program management support in a quality manner, with a strong customer service focus and the ability to facilitate communication among office staff, other offices, and various partners.
Requirements Conditions of Employment You must be a U.
S.
Citizen and eligible for consideration.
You must meet specialized experience to qualify.
Required documents must be submitted by the closing date.
Submit application and resume online by 11:
59 PM EST on the closing date.
CONDITIONS OF EMPLOYMENT:
SELECTIVE SERVICE:
Males born after 12/31/1959 must be registered for the Selective Service.
BACKGROUND INVESTIGATION:
You will be required to complete a background/security investigation and meet preliminary requirements prior to onboarding.
PCS/RELOCATION/RECRUITMENT:
Permanent Change of Station (PCS), Relocation, and Recruitment Incentive authorization varies by position/selection.
TIME-IN-GRADE:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.
PROBATIONARY PERIOD:
You must complete a one-year probationary period (unless already completed).
DEU REQUIREMENTS:
Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).
GOVERNMENT TRAVEL CARD:
This position involves travel.
A government contractor-issued travel card will be issued and must be retained for official business only.
TELEWORK ELIGIBILITY:
This position may be eligible for occasional and/or regularly scheduled telework.
The number of telework days approved will be determined by your immediate supervisor or manager following the agency's telework policy and guidance.
If participating in the telework program, you will be required to sign a telework agreement detailing agency telework policy requirements, working conditions, and expectations for the position.
Qualifications To determine which grade(s) you are eligible for, review the following grade specific details.
You will be asked questions as part of your application but make sure to verify how you meet this experience and/or education in your resume and/or uploaded transcripts or you may be deemed ineligible.
For the GS-07:
To qualify on Experience, you must have at least one year of experience equal or equivalent to the GS-05 grade level, which included performing work such as, or related to:
Experience performing program support duties to an organization such as budget, coordinating with other organizations/offices, or monitoring administrative processes and functions.
Or, to qualify on Education, you must have at least 1 year of graduate-level education OR a Bachelor's degree with Superior Academic Achievement .
Transcript(s) are required for verification.
Superior Academic Achievement is based on (1) class standing, (2) grade-point average, or (3) honor society membership.
(In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled.
) 1.
Class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2.
Grade-point average (G.
P.
A.
) - Applicants must have a grade-point average of:
3.
0 or higher out of a possible 4.
0 (B or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.
5 or higher out of a possible 4.
0 (B+ or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
You can also qualify based on a combination of graduate level education and experience.
This must be fully supported in your included resume and transcript(s).
For the GS-09:
To qualify on Experience, you must have at least one year of experience equal or equivalent to the GS-07 grade level, which included:
Experience performing program support duties to an organization such as budget, coordinating with other organizations/offices, or monitoring administrative processes and functions; AND Experience gathering data and providing recommendations to management or leadership on at least one of the programs such as:
financial, program management & program analysis, civil rights, or emergency management.
Or, to qualify on Education, you must have at least 2 years of progressively higher level graduate education leading to a master's degree, or have been awarded a master's or equivalent graduate degree.
Transcript(s) are required for verification.
You can also qualify based on a combination of graduate education and experience.
This must be fully supported in your included resume and transcripts.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Your qualifications will also be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
Effective Communication - Expresses information (both written and oral) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); presents concepts in a clear, concise, organized, and convincing manner for the intended audience; listens to others, attends to nonverbal cues, and responds appropriately.
For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement.
Graduation transcript must be received before start date.
Other applicants must meet all qualification requirements by the closing date of this announcement.
Education Graduate Education:
If using graduate education to qualify for either grade, education at the graduate level (above a bachelor's degree) in an accredited college or university, in the amounts specified for each grade in the qualifications section, meets the requirements.
Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.
One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study.
If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement.
Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
For more information go to:
https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-ADMIN Additional information This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
DESCRIBING YOUR
Experience:
PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s).
Your resume must contain sufficiently detailed information upon which to make a qualification determination.
Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
To compete with U.
S.
Citizens:
If you meet the qualification requirements, your application will be placed in one of two categories:
Qualified and Well Qualified which is based upon your responses to the vacancy questions.
Within these categories, applicants eligible for veteran's preference that have provided supporting documents will receive selection priority over non-veterans.
The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position.
To compete with other competitive status government employees:
If you meet the qualification requirements, your application will be scored based upon your responses to the vacancy questions.
The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position.
If referred, all relevant documents including performance appraisals and awards submitted with your application package will be forwarded to the hiring official for review.
Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position must indicate interest in the assessment.
Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position.
All applicants:
Your application will be rated on the extent and quality of your experience, education and training relevant to the position.
The answers you select in the on-line process must be substantiated in your application package.
If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may be updated on your behalf or you may not be referred to the selecting official.
Please ensure that your work history provides enough details to support your answers.
The Automated Staffing Office is ultimately responsible for determining your final rating.
You may preview questions for this vacancy.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
RESUME - All applicants must provide a resume created within USA Jobs Resume Builder, that shows relevant experience, education and support the required specialized experience.
Formatted resumes can by uploaded later in the application process.
TRANSCRIPTS are REQUIRED if you are applying to the GS-07 and/or GS-09 based on education.
The transcripts need not be official, but must show that you meet the stated education requirements, including specific major or class requirements if applicable.
Foreign education must have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
For instructions and a list of organizations that can evaluate foreign education, see the Department of Education website.
PERFORMANCE APPRAISALS/INCENTIVE AWARDS:
If applicable, performance appraisals and/or Incentive award documentation may be submitted and forwarded to the selecting official in consideration of your application.
To receive credit, submit a recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable (do not submit a performance plan) and/or incentive award documentation dated within the last 18 months (i.
e.
performance awards, special act or achievement awards, quality step increases, etc.
).
VETERANS:
Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility.
If applying under Veteran's Employment Opportunity Act (VEOA) (https:
//www.
fedshirevets.
gov/job/shav/#veoa), you need to provide a copy of your last DD214 (member-4 copy), which verifies your military service dates, reason for separation, OR certification of separation that shows a discharge date within 120 days of the closing of this announcement, and eligibility for consideration under the Veterans Employment Opportunity Act.
If claiming preference eligibility as a disabled veteran, you must submit proof of entitlement of this preference which is normally a valid letter from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.
An SF-15 is desired, but not required.
FEDERAL APPLICANTS:
You must submit SF-50(s) that verify your highest competitive grade, full performance level, and eligibility as a federal applicant.
DO NOT submit an award SF-50 as these often do not verify grade or eligibility.
For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing.
We recommend submitting your last promotion SF-50 or within-grade increase SF-50.
Pay adjustment raise SF-50s for the current year will not support the 52 weeks' time-in-grade requirements for a promotion.
https:
//www.
usajobs.
gov/Help/working-in-government/service/SF-50/ NON COMPETITIVE APPLICANTS:
If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc.
For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments.
DISPLACED EMPLOYEES:
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 85) and provide all of the following documents:
1) your most recent performance appraisal, AND2) the proof of eligibility letter from the Agency, AND 3) your most current SF-50, displaying current series and grade.
Displaced employees may be eligible for ICTAP or CTAP priority consideration.
For more information, please review the OPM Employee's Guide to Career Transition.
Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position.
Please review your application prior to final submission and ensure you have submitted all appropriate documents.
Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.
You must verify that the documents are in the system with your application prior to final submission.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply You must submit a complete application package (including resume, vacancy questions and supporting documents) no later than 11:
59 pm (EST) on the closing date of the announcement.
To begin, click the Apply Online button on the job announcement posting.
Follow the directions to register, submit all required documents and complete the assessment questionnaire.
You may review your saved application(s) at https:
//my.
usajobs.
gov.
If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at:
email protected Agency contact information Automated Staffing Office Phone 000-000-0000 Fax 000-000-0000 Email email protected Address DOT, FEDERAL HIGHWAY ADMINISTRATION Submit Application and Documents Online 1200 New Jersey Ave SE / HAHR - 50 Washington, District of Columbia 20590 United States Next steps You may check your application status by logging into USAJobs.
com.
(Select My USAJOBS and click Applications).
Within two weeks of the closing date, a Human Resources Specialist will evaluate your application.
Ratings will be determined based on the documents and information received by the closing date.
As the vacancy is advertised under status, your application will be scored on a scale between 70 - 100.
The most highly qualified candidates are then referred to the hiring manager for further consideration.
If you are selected for an interview, the hiring agency will contact you directly.
Once the position is filled, we will notify all applicants of their final status.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents RESUME - All applicants must provide a resume created within USA Jobs Resume Builder, that shows relevant experience, education and support the required specialized experience.
Formatted resumes can by uploaded later in the application process.
TRANSCRIPTS are REQUIRED if you are applying to the GS-07 and/or GS-09 based on education.
The transcripts need not be official, but must show that you meet the stated education requirements, including specific major or class requirements if applicable.
Foreign education must have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
For instructions and a list of organizations that can evaluate foreign education, see the Department of Education website.
PERFORMANCE APPRAISALS/INCENTIVE AWARDS:
If applicable, performance appraisals and/or Incentive award documentation may be submitted and forwarded to the selecting official in consideration of your application.
To receive credit, submit a recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable (do not submit a performance plan) and/or incentive award documentation dated within the last 18 months (i.
e.
performance awards, special act or achievement awards, quality step increases, etc.
).
VETERANS:
Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility.
If applying under Veteran's Employment Opportunity Act (VEOA) (https:
//www.
fedshirevets.
gov/job/shav/#veoa), you need to provide a copy of your last DD214 (member-4 copy), which verifies your military service dates, reason for separation, OR certification of separation that shows a discharge date within 120 days of the closing of this announcement, and eligibility for consideration under the Veterans Employment Opportunity Act.
If claiming preference eligibility as a disabled veteran, you must submit proof of entitlement of this preference which is normally a valid letter from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.
An SF-15 is desired, but not required.
FEDERAL APPLICANTS:
You must submit SF-50(s) that verify your highest competitive grade, full performance level, and eligibility as a federal applicant.
DO NOT submit an award SF-50 as these often do not verify grade or eligibility.
For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing.
We recommend submitting your last promotion SF-50 or within-grade increase SF-50.
Pay adjustment raise SF-50s for the current year will not support the 52 weeks' time-in-grade requirements for a promotion.
https:
//www.
usajobs.
gov/Help/working-in-government/service/SF-50/ NON COMPETITIVE APPLICANTS:
If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc.
For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments.
DISPLACED EMPLOYEES:
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 85) and provide all of the following documents:
1) your most recent performance appraisal, AND2) the proof of eligibility letter from the Agency, AND 3) your most current SF-50, displaying current series and grade.
Displaced employees may be eligible for ICTAP or CTAP priority consideration.
For more information, please review the OPM Employee's Guide to Career Transition.
Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position.
Please review your application prior to final submission and ensure you have submitted all appropriate documents.
Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.
You must verify that the documents are in the system with your application prior to final submission.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to Individuals with disabilities Federal employees - Competitive service Current or former competitive service federal employees.
Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a surplus or displaced employee.
Military spouses Family of overseas employees Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Special authorities Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Veterans Clarification from the agency Open to current and former Federal employees with competitive status, VEOA Applicants, AND All U.
S.
Citizens.
This is not a Bargaining unit position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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