Utility Billing Analyst
Salem, OR Salem, OR Full-time Full-time $26.
00 - $31.
61 an hour $26.
00 - $31.
61 an hour 18 hours ago 18 hours ago 18 hours ago Salary $26.
00 - $31.
61 Hourly Location Salem, OR Job Type Fulltime-Career Job Number 23-0088-03 Department Public Works Department Org PW Ops Account Maintenance Opening Date 06/05/2023 Closing Date 6/12/2023 11:
59 PM Pacific Job Summary Calling all compassionate team players with a drive for a genuine customer service to apply! Come join our Public Works Utility Customer Care Team as a Utility Billing Analyst! If you have a passion for helping people, are a skilled problem solver, and a collaborative team player, we would love to hear from you! Learn and grow:
Build leadership skills working with a diverse team supporting over 57,000 utility accounts.
Grow your network as you connect with other City professionals, outside organizations, and local service agencies.
Pursue a mentorship from a colleague to develop skills and abilities towards career goals.
Learn multiple systems and techniques to grow your knowledge.
What you will do:
Analyze customer account information and provide guidance and solutions.
Provide customer care and support for over 57,000 community-wide customer accounts on the phone (in a call-center environment), in person, and in writing.
Lead your team by assigning and reviewing work, handling escalated customer calls, managing the billing and collection processes, performing simple to complex financial adjustments, maintaining the integrity of customer-related information, generating utility bills and notices, processing financial transactions, maintaining City assets by requesting inspections and investigations, and resolving customer utility-related issues.
What can we offer you for all your hard work? Medical, dental, and vision coverage for you and your family.
Paid vacation and sick time in accordance with City policies.
Competitive pay.
Employer-paid PERS contribution of 6%.
Opportunity for voluntary pre-tax contributions to a 457b account.
Health care and dependent care flexible spending accounts.
Voluntary long-term care.
Employee wellness program.
Employee assistance program.
Employee health clinic.
Position schedule is Monday through Friday, 7:
00am to 4:
00pm.
What are the minimum qualifications? Must pass the pre-employment background check.
Must have an Oregon Driver license and have a driving record that meets the City of Salem's driving standards.
Bachelor's degree from an accredited college or university in business administration, public administration or a related field; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems; or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
About us:
The City of Salem is the second largest City in the State of Oregon.
Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 170,000.
Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west.
Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:
Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community and Urban Development.
Several departments also have functional divisions within their department.
The City has five labor unions and employs roughly 1,350 talented and dedicated staff members.
The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations.
The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position? How can I apply? The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone.
The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion.
We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.
Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list.
Eligibility lists are valid for six months.
The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today! For benefits information, please, go to:
https:
//www.
cityofsalem.
net/government/jobs/employment-information/afscme-general-service-employee-benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $31.
61 an hour $26.
00 - $31.
61 an hour 18 hours ago 18 hours ago 18 hours ago Salary $26.
00 - $31.
61 Hourly Location Salem, OR Job Type Fulltime-Career Job Number 23-0088-03 Department Public Works Department Org PW Ops Account Maintenance Opening Date 06/05/2023 Closing Date 6/12/2023 11:
59 PM Pacific Job Summary Calling all compassionate team players with a drive for a genuine customer service to apply! Come join our Public Works Utility Customer Care Team as a Utility Billing Analyst! If you have a passion for helping people, are a skilled problem solver, and a collaborative team player, we would love to hear from you! Learn and grow:
Build leadership skills working with a diverse team supporting over 57,000 utility accounts.
Grow your network as you connect with other City professionals, outside organizations, and local service agencies.
Pursue a mentorship from a colleague to develop skills and abilities towards career goals.
Learn multiple systems and techniques to grow your knowledge.
What you will do:
Analyze customer account information and provide guidance and solutions.
Provide customer care and support for over 57,000 community-wide customer accounts on the phone (in a call-center environment), in person, and in writing.
Lead your team by assigning and reviewing work, handling escalated customer calls, managing the billing and collection processes, performing simple to complex financial adjustments, maintaining the integrity of customer-related information, generating utility bills and notices, processing financial transactions, maintaining City assets by requesting inspections and investigations, and resolving customer utility-related issues.
What can we offer you for all your hard work? Medical, dental, and vision coverage for you and your family.
Paid vacation and sick time in accordance with City policies.
Competitive pay.
Employer-paid PERS contribution of 6%.
Opportunity for voluntary pre-tax contributions to a 457b account.
Health care and dependent care flexible spending accounts.
Voluntary long-term care.
Employee wellness program.
Employee assistance program.
Employee health clinic.
Position schedule is Monday through Friday, 7:
00am to 4:
00pm.
What are the minimum qualifications? Must pass the pre-employment background check.
Must have an Oregon Driver license and have a driving record that meets the City of Salem's driving standards.
Bachelor's degree from an accredited college or university in business administration, public administration or a related field; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems; or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
About us:
The City of Salem is the second largest City in the State of Oregon.
Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 170,000.
Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west.
Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:
Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community and Urban Development.
Several departments also have functional divisions within their department.
The City has five labor unions and employs roughly 1,350 talented and dedicated staff members.
The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations.
The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position? How can I apply? The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone.
The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion.
We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.
Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list.
Eligibility lists are valid for six months.
The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today! For benefits information, please, go to:
https:
//www.
cityofsalem.
net/government/jobs/employment-information/afscme-general-service-employee-benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
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