Sr lead engineer
Company Name:
CenturyLink
# Job Description
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink Prism(TM) TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P; 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, .
Sr. Lead Network Engineer
Sets direction for systems, networks, user services and vendor development efforts.
Defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves difficult interoperability problems to obtain operation across all platforms.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services.
Regarded as a subject matter expert in applied research, development, and design of new products. May act as a technical project leader or provide work leadership for lower level employees.
Applies advanced engineering and principles, theories, concepts and technologies to solve unusually complex problems and issues.
Leads the development, evaluation and implementation of new and innovative principles, processes and applications.
Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets.
Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. Requires limited direction and guidance with most tasks.
Provide IP Telephony and data support for the CenturyLink customer contracts. Includes data and voice infrastructure design, installation and maintenance for new and current installations.
Provide engineering design and configuration for systems in line with CenturyLink customers' goals and requirements
Lead complex projects
Evaluate new technical requirements for compatibility with deployed system design
Evaluate new products for compatibility and applicability to the customer enterprise
Maintain current knowledge base regarding complex routing, switching, and voice design and configuration for Cisco Call Managers, Avaya and Hosted Unified Communications
Provide high-level technical & engineering support for voice/data/database configurations, troubleshooting, and service restoration
Troubleshoot and resolve complex issues and make recommendations in workflow, process and system design changes
Provide high-level off-hours support on a rotating basis with other on-site engineers
Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
Monitor and analyze performance across the organization''s Voice Network and underlying LANs, WANs, IPT, and wireless deployments.
Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.
Maintain network monitoring applications, equipment and utilities as needed.
Create and maintain network documentation and reports as required
Act as liaison between CenturyLink customers and other network vendors (e.g. Cisco, Juniper & Avaya) on high-level support issues.
Provide direct interface with other CenturyLink departments in support of the customers network.
Basic Requirements:
Bachelor''s degree plus 12 years related experience or equivalent combination of education and relevant experience.
Minimum 8 years experience in related Voice work, data systems or database and OSS systems
Avaya Voice / VOIP / 911 Subject Matter Expert
CISCO VOIP / CER 911 Subject Matter Expert
Juniper JCIE and JUNOS Subject Matter expert
Expert at Cisco IPCC express and Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
Network Routing/Switching and IPT Subject Matter Expert
CCIE VOICE - written or equivalent in Avaya with a CCVP
Oracle and/or SQL database knowledge
8-12 years current hands on experience with the following:
Cisco, Juniper, Adtran Layer 2 & 3 switch, router, firewalls, LWAPs configuration and management
Cisco Unified Communications
Voice work, data systems or database and OSS systems Oracle and/or Sequel database knowledge
Complex database and programming experience in maintaining OSS/BSS systems
System configuration and management, including CallManager, Unity, and ERL Avaya switch configuration, operation, and management PCC or other call center configuration, programming, and management Isolation of network outage causes and service restorations including understanding fiber optic characteristics
Isolation of telecom outage causes and service restorations including understanding Avaya and or Cisco characteristics
Direct customer interaction communication skills
Proficient PC skills in office applications and network connectivity configuration
Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
MS, B.S. or equivalent experience in technology or business related field
Valid Driver's License
Must be available 24/7 for network outages and maintenance window work.
Strong communication (oral and written), customer service, organizational and multi-tasking skills
Preferred
Qualifications:
Master''s Degree plus 8 years related experience preferred.
Experience with project management.
Proven analytical and problem-solving abilities.
Highly self motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14918BR
Posting Location: OR,SALEM
Business Unit: Business Service Delivery & Operations
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
CenturyLink
# Job Description
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink Prism(TM) TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P; 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, .
Sr. Lead Network Engineer
Sets direction for systems, networks, user services and vendor development efforts.
Defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves difficult interoperability problems to obtain operation across all platforms.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services.
Regarded as a subject matter expert in applied research, development, and design of new products. May act as a technical project leader or provide work leadership for lower level employees.
Applies advanced engineering and principles, theories, concepts and technologies to solve unusually complex problems and issues.
Leads the development, evaluation and implementation of new and innovative principles, processes and applications.
Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets.
Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. Requires limited direction and guidance with most tasks.
Provide IP Telephony and data support for the CenturyLink customer contracts. Includes data and voice infrastructure design, installation and maintenance for new and current installations.
Provide engineering design and configuration for systems in line with CenturyLink customers' goals and requirements
Lead complex projects
Evaluate new technical requirements for compatibility with deployed system design
Evaluate new products for compatibility and applicability to the customer enterprise
Maintain current knowledge base regarding complex routing, switching, and voice design and configuration for Cisco Call Managers, Avaya and Hosted Unified Communications
Provide high-level technical & engineering support for voice/data/database configurations, troubleshooting, and service restoration
Troubleshoot and resolve complex issues and make recommendations in workflow, process and system design changes
Provide high-level off-hours support on a rotating basis with other on-site engineers
Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
Monitor and analyze performance across the organization''s Voice Network and underlying LANs, WANs, IPT, and wireless deployments.
Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.
Maintain network monitoring applications, equipment and utilities as needed.
Create and maintain network documentation and reports as required
Act as liaison between CenturyLink customers and other network vendors (e.g. Cisco, Juniper & Avaya) on high-level support issues.
Provide direct interface with other CenturyLink departments in support of the customers network.
Basic Requirements:
Bachelor''s degree plus 12 years related experience or equivalent combination of education and relevant experience.
Minimum 8 years experience in related Voice work, data systems or database and OSS systems
Avaya Voice / VOIP / 911 Subject Matter Expert
CISCO VOIP / CER 911 Subject Matter Expert
Juniper JCIE and JUNOS Subject Matter expert
Expert at Cisco IPCC express and Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
Network Routing/Switching and IPT Subject Matter Expert
CCIE VOICE - written or equivalent in Avaya with a CCVP
Oracle and/or SQL database knowledge
8-12 years current hands on experience with the following:
Cisco, Juniper, Adtran Layer 2 & 3 switch, router, firewalls, LWAPs configuration and management
Cisco Unified Communications
Voice work, data systems or database and OSS systems Oracle and/or Sequel database knowledge
Complex database and programming experience in maintaining OSS/BSS systems
System configuration and management, including CallManager, Unity, and ERL Avaya switch configuration, operation, and management PCC or other call center configuration, programming, and management Isolation of network outage causes and service restorations including understanding fiber optic characteristics
Isolation of telecom outage causes and service restorations including understanding Avaya and or Cisco characteristics
Direct customer interaction communication skills
Proficient PC skills in office applications and network connectivity configuration
Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
MS, B.S. or equivalent experience in technology or business related field
Valid Driver's License
Must be available 24/7 for network outages and maintenance window work.
Strong communication (oral and written), customer service, organizational and multi-tasking skills
Preferred
Qualifications:
Master''s Degree plus 8 years related experience preferred.
Experience with project management.
Proven analytical and problem-solving abilities.
Highly self motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14918BR
Posting Location: OR,SALEM
Business Unit: Business Service Delivery & Operations
Position Classification: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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